Easy To Setup

Only one simple piece of HTML code is required to be inserted into your website. Thats all! No development, no special skills required. Simply register then add these code into your website, install operator tool and start OnetoOnetext visitor support.

OnetoOnetext – Real Time Support

OnetoOnetext feature gives businesses the ability to give solution for your customers, capture information on website visitors and assist more customers concurrently. Customers can initiate OnetoOnetext via the portal or directly from your website. As agents receive OnetoOnetext requests, Smarter Track suggests solutions from relevant knowledge base articles and ticket resolutions, thereby reducing research time and improving overall response time. To access your OnetoOnetext, click the OnetoOnetext support icon . Depending on the role you are assigned

Multiple Operators , Visitors With Easy Identifiers:

Visitor list Bar

In OnetoOnetext a chat operator can easily handle multiple visitors and operator details. An easy status update of visitor activity like “party is typing” and “new message received” provides real time status to the chat operator.

Operator list Bar

Each operator tab has a status notifier and view of all active chat rooms.

• Sent mail to operator
• Invite to chat : Operator-to-operator and chat conferencing
• Compose Mail to Operator : Click the mail button to compose a message to another operator.

Operator-to-Operator Chats :

Initiate chats with other operators in separate chat rooms to request assistance or exchange important information.

This feature allows your multiple OnetoOne chat operators to seamlessly communicate with each other. The list of all available operators is categorically displayed according to departments. Each operator can select an operator from the list and start the chat session

Visitor Information Grid

Site visitors details are shown with details of IP, Country, Time duration, Browser details, Operating System Details,Current page, Hits.. etc. And get following information function where invokes .

• General Information
• Map navigator
• Co-Browser
• Search
• Grid Settings

1) General Information:

General information displays the following details and visitors navigation history: IP, Country, Time duration, Browser type, Operating System,Current page and status in chat room.

2) Real-Time Visitor Monitoring With Google Map Tracking:

OnetoOnetext real-time visitor monitoring feature instantly tracks visitors on your site. See which country your visitors are from, referral sites, what keywords were used to find your site and the path by which they navigate through your website. Gather valuable marketing information.Operator can customize the visitors or client information.

3) Watching Live User Navigation In Co-Browser:

Co-Browser allows a chat operator to follow visitors as they navigate on your website. Showing web pages provides important visual support during a meeting and has proven to increase your guests’ understanding and memory retention of the information that was presented during your time together.

4) Search Visitor:

Search visitor by IP, by country, by current page. Use these filters to narrow your search from a large number of visitors.

5) Grid Setting:

Use this tool to control and filter your display of visitor details.

Visitor General Information Bar

At the top of chat window box the visitor detail bar that contains current chat visitor details. Two modes are available to choose from:

• Full info mode
• Less info mode
• Visitor site is notified along the left

Customizable Support Icon In Website

You can either choose from a series of button images, or upload your own images for online OnetoOnetext offline display.

Customizable Chat Windows/Banner

Select a visitor chat window style and model. Upload your company logo, operator photo and greeting message to be displayed in the OnetoOnetext window. Change the Visitor OnetoOnetext window size and fonts and translate into different languages. Enable or disable features available for your visitors, like chat transcript printing, emailing and file transferring.

Operator Tool Settings

General Settings

• Auto run when OS Starts
• Auto status changes with time
• Log in default status

Profile Settings:

• Operator password change option
• Operator profile image change option

System Settings

• Custom greeting message
• Custom operator name color and message color

Tool Effect :

• New visitor call sound
• Operator call sound
• New message sound
• New site visitor sound

Sound And Visual Alerts:

• Receive audible and visual notifications when a visitor initiates a chat.

This option sets sound notifications to run when operator receives a new chat. Sound notifications combine system sounds with visual clues, such as a flash on the screen, so that system alerts are noticeable even when they are not heard. You can also choose how you want sound notifications to warn you.

Visitor Survey Screen

Select a visitor survey design from our online gallery of images. You may also upload your own image, in the image formats including .jpg, .gif, or .png images.

Chat History Mail To Admin And Operator

Chat history can be emailed to the admin and operator.

Visitor Thanking Mail

This email is automatically sent to the visitor's email. Edit options include banners OnetoOnetext images.

Online / Offline Icons Notification

When operators are available, the help icon displays in the ONLINE mode. When there where no operators logged in, the icon changes to display OFFLINE.

Event Logs With Time

Event log panel shows activities for each operator's login.

Agent Desktop Software For Mac, Windows

OnetoOnetext Operator Console is available for a free download for Windows and Mac OS X

Multiple Websites And Multiple Departments

OnetoOnetext code can be implemented in multiple websites within the same company. The visitor's chat can be assigned to different departments, depending on information requested in the chat registration form.

Additional Features

• Hide or Display in System Tray
• Chat History Reporting delivered by email.
• Internet connection notifier
• Re-sizable chat windows
• Version update
• Hosted service
• Total visitor count in site
• Co-Browsing with real-time mouse tracking
• Offline visitor email messages
• Online visitor statistics report

Hosted Service:

OnetoOnetext is a hosted system which means you don’t have to worry about server capacity, bandwidth usage or system upgrades.

New Features Coming Soon!

• File attachment
• Smile icons
• Save / Print current chat
• Keyboard shortcuts
• Missed Chat Requests – Display
• Web-Based agent operator interface
• Customizable Email Transcript Template
• Referring URL
• Search engine keywords
• Automatic Spell Checking
• User Dictionary
• Reports and Statistics
• Traffic charts
• Flexible reporting period
• Multiple profiles support
• Color coded messages

Multiple Websites And Multiple Departments

OnetoOnetext code can be implemented in multiple websites within the same company. The visitor's chat can be assigned to different departments, depending on information requested in the chat registration form.

Chat History

OnetoOnetext provides an option to view chat history.

Global Canned Messages :

Administrators and privileged representatives can create canned messages to be used in chat sessions. From the drop down, select Global to view messages that are available for all representatives, or select a team name to view messages that are available only for members of that support team.

• My canned replies
• Department canned replies.
• Company canned replies.